TABLE OF CONTENTS
DECLARATION .................................................................................................................................... i
APPROVAL ........................................................................................................................................... ii
DEDICATION ..................................................................................................................................... iii
ACKNOWLEDGEMENT ................................................................................................................... iv
LIST OF TABLES ................................................................................................................................ V
LIST OF FIGURES ........................................................................................................................... vii
TABLE OF CONTENTS ................................................................................................................... viii
CHAPTER ONE ................................................................................................................................... 1
INTRODUCTION ................................................................................................................................. 1
1.0 Introduction ............................................................................................................................ 1
1.1 Background of the Study ..................................................................................................... 1
1.2 Background of Uganda Clays: ............................................................................................ 1
1.3 Problem Statement ................................................................................................................ 2
1.4 Objective of the Study ........................................................................................................... 3
1. 5 Research Questions: .............................................................................................................. 3
1. 6 Significance of the Study: .................................................................................................... 3
1. 7 Scope of the Study ................................................................................................................. 4
1.8 Definition of the Key words ................................................................................................. 4
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CHAPTER TWO .................................................................................................................................. 6
LITERATURE REVIEW ..................................................................................................................... 6
2.0 Introduction ............................................................................................................................. 6
2.1 The Role of Conflict in the Performance of the Company's Business (Uganda
Clays Kajjansi) .................................................................................................................................... 6
CHAPTER THREE ............................................................................................................................ 10
METHODOLOGY .............................................................................................................................. 10
3.0 Introduction: ......................................................................................................................... 10
3.1 Study Design ......................................................................................................................... 10
3.2 Population and Sample Size .............................................................................................. 10
3.3 Data Collection Instruments ............................................................................................. 10
3.4 Data Analysis and Interpretation ..................................................................................... 11
3.5 Data Type and Resources .................................................................................................. 11
3.6 Study Area ............................................................................................................................. 11
3. 7 Limitation of the Study ....................................................................................................... 12
CHAPTER FOUR .............................................................................................................................. 13
DATA PROCESSNG ANALYSIS AND INTERPRETATION ....................................................... 13
4.0 Introduction ........................................................................................................................... 13
4.1 Presentation and Discussion of Findings ...................................................................... 13
4.2 Findings on whether conflicts amongst employees affect their performance in
Uganda Clays Kajjansi. .................................................................................................................. 17
4.2.1 The findings on whether there is relationship between conflict and
performance in the company ........................................................................................................ 18
4 .3 Findings on whether there is relationship between organizational performance
and conflicts of employees in Uganda Clays Kajjansi ............................................................ 21
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4.4 Findings in weather there are employees' conflicts and resolutions in the company.
·························································································································································CHAPTER FIVE ................................................................................................................................ 29
SUMMARY, CONCLUSION AND RECOMMENDATION .......................................................... 29
5.0 Introduction ........................................................................................................................... 29
5.1 Summary of main findings of the study ......................................................................... 29
5.1.1 Findings on whether conflicts exist in Uganda Clays Kajjansi. ........................... 29
5.1.2 Findings on whether there are employee conflicts and grievances and
disciplinary actions in Uganda Clays Kajjansi. ........................................................................ 30
5.2 Conclusions ........................................................................................................................... 30
5.3 Recommendations ................................................................................................................ 31
5.4 Area for further research .................................................................................................... 33
REFERENCES .................................................................................................................................. 34
APPENDIX ............................................................................................................................................ i
QUESTIONNAIRE ............................................................................................................................... i
CHAPTER ONE INTRODUCTION 1.0 Introduction. This chapter is apparently going to focus on the background of the study. The background of the organization, problem statement, objectives and research questions. Background of the study 1.1 Background of the Study Every organization has various goals to pursue which vary from different backgrounds. Therefore they behave differently in an organization. To achieve organisational goals, there is need to employ the most competent people with high potentials to compete and work towards organization goals. If not, conflicts will arise amongst employees in regards to their behavior due to diverse background, thus leading to poor performance in an organization. Conflict in an organization is a connotation negatively. 1.2 Background of Uganda Clays: Uganda Clays Kajjansi was established back in 1950's to produce and provide the construction materials such as building tiles, bricks and maximum plan for the general public in constructions. Uganda clays Kajjansi is located along Kampala Entebbe road, 12km away from Kampala in Wakiso district. After some years in business, Uganda clays started to incur some losses, the method and mode of productions deteriorated.
